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Shipping Schedule/Info

**THANKSGIVING HOLIDAY SHIPPING NOTICE**

DUE TO THE THANKSGIVING HOLIDAY, ALL ORDERS WILL SHIP AS USUAL ON MONDAY 11/20, FEDEX *OVERNIGHT* AND UPS GROUND *1-DAY SERVICE W/I CA* ONLY WILL SHIP ON TUESDAY 11/21; NON LIVING ORDERS ONLY WILL SHIP WEDNESDAY 11/22.  REGULAR SHIPPING WILL RESUME MONDAY 11/27/17 AND ANY ORDERS PLACED BETWEEN NOW AND THEN THAT DO NOT FALL UNDER THE HOLIDAY SHIPPING SCHEDULE WILL SHIP ON MONDAY 11/27.

THANK YOU.

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**ANNOUNCEMENT: IN ORDER TO SERVE YOU BETTER, WE ARE NOW OFFERING SAME DAY SHIPPING ON USPS PRIORITY MAIL ORDERS THAT ARE PLACED BY 7:00 A.M.!!**

 

SHIPPING SCHEDULE -- REVISED 1/31/15 -- change re USPS PRIORITY MAIL orders and same day shipping!

PLEASE REFER TO SHIPPING SCHEDULE BELOW FOR SCHEDULED SHIP DATE OF YOUR ORDER:

Our regular shipping days are Mondays, Tuesdays and Wednesdays.  On Thursdays we ship OVERNIGHT DELIVERY ORDERS ONLY (via UPS Ground to Southern California OR via FEDEX Overnight) IF received by 11:00 AM (Pacific time) Thursday, unless a special request is made to have the order held for the following Monday ship.  (Note: We may also ship some orders NOT containing LIVE INSECTS on Thursdays, at our discretion.)

*Orders placed from 11:01 AM (Pacific time) Wednesday up to 7:00 AM (Pacific time) Monday will be shipped Monday; NOTE: FEDEX AND UPS GROUND ORDERS placed by 10:00 AM Monday will ship Monday.

*Orders placed from 7:01 AM (Pacific time) Monday up to 7:00 AM (Pacific time) Tuesday will be shipped Tuesday; NOTE: FEDEX AND UPS GROUND ORDERS placed by 10:00 AM Tuesday will now ship Tuesday.

*ALL Orders placed from 7:01 AM (Pacific time) Tuesday up to 11:00 AM (Pacific time) Wednesday will be shipped Wednesday.

*Orders (other than overnight delivery orders received by 11:00 AM Thursday) containing live insects that are placed after 11:00 AM (Pacific time) Wednesday will be shipped the following Monday. Non live orders shipping via USPS that are placed after 11:00 AM (Pacific time) Wednesday will also ship the following Monday, unless we receive an email at admin@mulberryfarms.com requesting a late week ship.  (NOTE: Overnight (UPS to So. California or FEDEX) orders received after 11:00 AM (Pacific time) Wed. up to 11:00 AM (Pacific time) Thurs. will ship on Thurs. unless a comment is placed in the instructions to hold off shipping until the following Monday.)

NOTE: Occasionally we are so inundated with orders (especially so on Mondays or Tuesdays following a Monday postal holiday) that we may be unable to get some USPS Priority Mail orders out as scheduled, in which case they will be shipped first thing the following morning.

 

OTHER SHIPPING INFORMATION

Currently we are offering UPS Ground Delivery for LIVE orders to California only.  STATE OF CA RESIDENTS: Please Note that we may at our discretion change the shipping method of an order from USPS Priority Mail or FEDEX Next Day or 2nd Day Air to UPS Ground - within the State of CA only - IF we feel the package will either arrive in a more timely manner or in better condition (in the case of USPS Priority Mail, slightly higher shipping charges may be applied) or arrive in a more cost-effective manner but still within the desired delivery time (in the case of FEDEX Next Day or 2nd Day packages - at Mulberry Farms' discretion, FEDEX Next Day and 2nd Day Air packages changed to UPS Ground service will either be credited OR given extra product to make up the difference in shipping costs.) If you do NOT want us to change your shipping method if we feel your package can be delivered in a more timely or cost-effective manner, please note this in the "SHIPPING INSTRUCTIONS" section of your order form (during checkout). Thank you.

 

PLEASE NOTE:

FEDEX AND UPS DO NOT DELIVER TO P.O. BOXES.  There is no Saturday delivery with FEDEX or UPS, and weekends - as well as FEDEX/UPS shipping holidays - do not count as delivery days (when calculating order arrival date).

U.S. Postal Service (USPS Priority Mail) DOES deliver on Saturdays to many locations.  Also NOTE THAT USPS Priority Mail delivery time is an ESTIMATE ONLY as given by the Post Office -- there is NO date or time of delivery guarantee and no guaranteed time in transit with USPS Priority Mail, as well as very limited  package "tracking".   Due to delayed transit times and other reliability issues, we highly recommend FedEx (or UPS w/i CA) over Priority Mail, and limit our guarantee on Priority Mail shipments.

A FEDEX or UPS tracking number or USPS Priority Mail Delivery Confirmation notice (whichever is applicable) is auto-generated by e-mail when your order is shipped (this is in addition to the auto generated "shipped/completed" email you will receive from our store when your order is marked completed on our end").  Please be sure to include a valid e-mail address with your order and make certain any e-mail spam filter is set to allow e-mail from mulberryshipping@sbcglobal.net, mulberryfarmsla@outlook.com, usps.com, fedex.com, and ups.com, as well as admin@mulberryfarms.com, to ensure that you are able to receive your shipment notification and any tracking information, as well as other important order status updates. 

 

WHEN EXPECTING AN ORDER FROM US, PLEASE (1) BE SURE TO CHECK YOUR EMAIL FREQUENTLY FOR IMPORTANT UPDATES ON YOUR SHIPMENT OR QUESTIONS WE MAY HAVE RE YOUR ORDER; AND (2) BE SURE TO PROVIDE A VALID EMAIL ADDRESS AND "SHIP TO" PHONE NUMBER WHERE YOU CAN BE REACHED DURING THE DAY.  IF WE HAVE A QUESTION ABOUT YOUR ORDER, YOUR PACKAGE MAY BE DELAYED UNTIL WE CAN REACH YOU.

**RE "HOLD FOR PICKUP" ORDERS ... IN CASE YOU DO NOT RECEIVE THE EMAIL OR PHONE CALL WHEN YOUR PACKAGE ARRIVES, DO NOT WAIT TO HEAR FROM THE CARRIER THAT YOUR PACKAGE IS AVAILABLE FOR PICKUP!  PLEASE BE SURE TO FOLLOW YOUR ONLINE TRACKING AND CONTACT YOUR POST OFFICE / OTHER CARRIER WITH THE SHIPMENT ID NUMBER BEGINNING THE MORNING OF THE DAY YOUR SHIPMENT IS DUE TO ARRIVE SO YOU CAN TIMELY PICK UP YOUR PACKAGE!**

[A HOLD FOR PICKUP package is deemed "delivered" when it reaches the post office/hub and must be timely picked up (same day).  There is NO refund, credit or replacement available for packages that are not timely picked up or that are unclaimed/returned/destroyed. (Most carriers will only "hold" a package for five days before it is deemed unclaimed.)]

 

ADDITIONAL SHIPPING CHARGES: Every once in a while, Fedex dimensional weight charges and/or fuel surcharges applied by Fedex for delivery to certain (generally rural) areas may cause a higher cost than the site collects for a package.  If this happens, UP TO $3.50 "MAY" BE CHARGED TO YOUR CREDIT CARD for such additional FedEx shipping charges. 

 

 

ORDERS OUTSIDE THE USA

(Foreign Orders)

 

YES, WE SHIP WORLDWIDE (SILKWORM EGGS, SILKWORM CHOW, AND NON-LIVING SILKWORM COCOONS ONLY, MINIMUM PRODUCT ORDER OF $200, PLUS SHIPPING)!

Mulberry Farms offers silkworm eggs, silkworm chow and non-living silkworm cocoons ONLY for worldwide delivery. There is a minimum product order of $200 (plus shipping) and website sale pricing may not apply. Payment for INT'L orders must be made by bank wire transfer (sorry, no credit card or paypal payments for INT'L orders) and shipping is via USPS Priority Mail International. It is solely the Buyer's responsibility to look into any paperwork/permitting required for their country/location.  For more information about pricing and shipping costs to your specific location, please contact us via email at admin@mulberryfarms.com. We look forward to serving you

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