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9/23/20 - UPDATED NOTICE RE SHIPPING TIMES, TIME IN TRANSIT, LIVE GUARANTEE

PLEASE NOTE THAT WE HAVE FINALLY CAUGHT UP SOMEWHAT ON THE COVID RELATED BACKLOG.
WE HAVE MODIFIED OUR SHIPPING SCHEDULE 
AND ARE SHIPPING MONDAY-THURSDAY, STRIVING TO GET ORDERS OUT AS QUICKLY AS POSSIBLE;
ORDER FULFILLMENT ON PRIORITY MAIL ORDERS MAY NOW BE DELAYED BY A COUPLE OF DAYS.


PLEASE BE AWARE THERE MAY BE CARRIER RELATED DELAYS AS CARRIERS ARE NO LONGER GUARANTEEING TRANSIT AND DELIVERY TIMES; THEREFORE WE ALSO CANNOT GUARANTEE TIMES IN TRANSIT.
FEDEX IS DOING THE BEST JOB OF KEEPING UP WITH THIS DEMAND.
UPS GROUND IS EXPERIENCING A LOT OF ISSUES WITH DELAYED AND LOST PACKAGES, AS IS USPS.
USPS PRIORITY MAIL IS EXPERIENCING EXTENDED DELAYS IN TRANSIT. 
WE ARE UNABLE TO OFFER OUR USUAL LIVE GUARANTEE ON PACKAGES LOST OR DELAYED IN TRANSIT.

WE SUGGEST CUSTOMERS ORDER AT LEAST 2 WEEKS IN ADVANCE OF THEIR ANTICIPATED NEED.

ALSO PLEASE NOTE THAT DUE TO  HEAVY VOLUME WE ARE ALSO EXPERIENCING SOME DELAYS IN
RESPONSE TIME TO EMAIL INQUIRIES AND CUSTOMER SERVICE REQUESTS.

WE APPRECIATE YOUR PATIENCE DURING THIS TIME. THANK YOU. 

Shipping Schedule/Info

 

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11/18/20 - UPDATED NOTICE RE SHIPPING TIMES, TIME IN TRANSIT, LIVE GUARANTEE

PLEASE NOTE THAT WE HAVE FINALLY CAUGHT UP ON THE COVID RELATED BACKLOG.
WE ARE BACK TO OUR REGULAR SHIPPING SCHEDULE, WITH SOME ORDERS SHIPPING ON THURSDAY
(IF YOU WANT YOUR ORDER SHIPPED ON THURSDAY PLEASE BE SURE & EMAIL US WHEN YOU ORDER)
;
ORDER FULFILLMENT ON PRIORITY MAIL ORDERS MAY STILL BE DELAYED BY A DAY IF WE HAVE A PARTICULARLY BUSY DAY.


PLEASE BE AWARE THERE MAY STILL BE CARRIER RELATED DELAYS AS CARRIERS ARE NO LONGER GUARANTEEING TRANSIT AND DELIVERY TIMES;
THEREFORE WE ALSO CANNOT GUARANTEE TIMES IN TRANSIT.
FEDEX IS DOING THE BEST JOB OF KEEPING UP WITH THIS DEMAND.
UPS GROUND IS EXPERIENCING A LOT OF ISSUES WITH DELAYED AND LOST PACKAGES, AS IS USPS.
USPS PRIORITY MAIL IS EXPERIENCING EXTENDED DELAYS IN TRANSIT. 
WE ARE UNABLE TO OFFER OUR USUAL LIVE GUARANTEE ON PACKAGES LOST OR DELAYED IN TRANSIT.

WE SUGGEST CUSTOMERS ORDER WELL IN ADVANCE OF THEIR ANTICIPATED NEED, ESP. IF SELECTING PRIORITY MAIL SHIPPING.

THANK YOU. 

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OTHER SHIPPING INFORMATION

Currently we are offering UPS Ground Delivery for LIVE orders to California only.  STATE OF CA RESIDENTS: Please Note that we may at our discretion change the shipping method of an order from USPS Priority Mail or FEDEX Next Day or 2nd Day Air to UPS Ground - within the State of CA only - IF we feel the package will either arrive in a more timely manner or in better condition (in the case of USPS Priority Mail, slightly higher shipping charges may be applied) or arrive in a more cost-effective manner but still within the desired delivery time (in the case of FEDEX Next Day or 2nd Day packages - at Mulberry Farms' discretion, FEDEX Next Day and 2nd Day Air packages changed to UPS Ground service will either be credited OR given extra product to make up the difference in shipping costs.) If you do NOT want us to change your shipping method if we feel your package can be delivered in a more timely or cost-effective manner, please note this in the "SHIPPING INSTRUCTIONS" section of your order form (during checkout). Thank you.

 

PLEASE NOTE:

FEDEX AND UPS DO NOT DELIVER TO P.O. BOXES.  There is no Saturday delivery with FEDEX or UPS, and weekends - as well as FEDEX/UPS shipping holidays - do not count as delivery days (when calculating order arrival date).

U.S. Postal Service (USPS Priority Mail) DOES deliver on Saturdays to many locations.  Also NOTE THAT USPS Priority Mail delivery time is an ESTIMATE ONLY as given by the Post Office -- there is NO date or time of delivery guarantee and no guaranteed time in transit with USPS Priority Mail, as well as very limited  package "tracking".   Due to delayed transit times and other reliability issues, we highly recommend FedEx (or UPS w/i CA) over Priority Mail, and limit our guarantee on Priority Mail shipments.

A FEDEX or UPS tracking number or USPS Priority Mail Delivery Confirmation notice (whichever is applicable) is auto-generated by e-mail when your order is shipped (this is in addition to the auto generated "shipped/completed" email you will receive from our store when your order is marked completed on our end").  Please be sure to include a valid e-mail address with your order and make certain any e-mail spam filter is set to allow e-mail from mulberryshipping@sbcglobal.net, mulberryfarmsla@outlook.com, usps.com, fedex.com, and ups.com, as well as admin@mulberryfarms.com, to ensure that you are able to receive your shipment notification and any tracking information, as well as other important order status updates. 

 

WHEN EXPECTING AN ORDER FROM US, PLEASE (1) BE SURE TO CHECK YOUR EMAIL FREQUENTLY FOR IMPORTANT UPDATES ON YOUR SHIPMENT OR QUESTIONS WE MAY HAVE RE YOUR ORDER; AND (2) BE SURE TO PROVIDE A VALID EMAIL ADDRESS AND "SHIP TO" PHONE NUMBER WHERE YOU CAN BE REACHED DURING THE DAY.  IF WE HAVE A QUESTION ABOUT YOUR ORDER, YOUR PACKAGE MAY BE DELAYED UNTIL WE CAN REACH YOU.

**RE "HOLD FOR PICKUP" ORDERS ... IN CASE YOU DO NOT RECEIVE THE EMAIL OR PHONE CALL WHEN YOUR PACKAGE ARRIVES, DO NOT WAIT TO HEAR FROM THE CARRIER THAT YOUR PACKAGE IS AVAILABLE FOR PICKUP!  PLEASE BE SURE TO FOLLOW YOUR ONLINE TRACKING AND CONTACT YOUR POST OFFICE / OTHER CARRIER WITH THE SHIPMENT ID NUMBER BEGINNING THE MORNING OF THE DAY YOUR SHIPMENT IS DUE TO ARRIVE SO YOU CAN TIMELY PICK UP YOUR PACKAGE!**

[A HOLD FOR PICKUP package is deemed "delivered" when it reaches the post office/hub and must be timely picked up (same day).  There is NO refund, credit or replacement available for packages that are not timely picked up or that are unclaimed/returned/destroyed. (Most carriers will only "hold" a package for five days before it is deemed unclaimed.)]

 

ADDITIONAL SHIPPING CHARGES: Every once in a while, Fedex dimensional weight charges and/or fuel surcharges applied by Fedex for delivery to certain (generally rural) areas may cause a higher cost than the site collects for a package.  If this happens, UP TO $3.50 "MAY" BE CHARGED TO YOUR CREDIT CARD for such additional FedEx shipping charges. 

 

 

ORDERS OUTSIDE THE USA

(Foreign Orders)

 

YES, WE SHIP WORLDWIDE (SILKWORM EGGS, SILKWORM CHOW, AND NON-LIVING SILKWORM COCOONS ONLY, MINIMUM PRODUCT ORDER OF $200, PLUS SHIPPING)!

Mulberry Farms offers silkworm eggs, silkworm chow and non-living silkworm cocoons ONLY for worldwide delivery. There is a minimum product order of $200 (plus shipping) and website sale pricing may not apply. Payment for INT'L orders must be made by bank wire transfer (sorry, no credit card or paypal payments for INT'L orders) and shipping is via USPS Priority Mail International. It is solely the Buyer's responsibility to look into any paperwork/permitting required for their country/location.  For more information about pricing and shipping costs to your specific location, please contact us via email at admin@mulberryfarms.com. We look forward to serving you

 

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