9/23/20 - UPDATED NOTICE RE SHIPPING TIMES, TIME IN TRANSIT, LIVE GUARANTEE
PLEASE NOTE THAT WE HAVE FINALLY CAUGHT UP SOMEWHAT ON THE COVID RELATED BACKLOG.
WE HAVE MODIFIED OUR SHIPPING SCHEDULE AND ARE SHIPPING MONDAY-THURSDAY, STRIVING TO GET ORDERS OUT AS QUICKLY AS POSSIBLE;
ORDER FULFILLMENT ON PRIORITY MAIL ORDERS MAY NOW BE DELAYED BY A COUPLE OF DAYS.
PLEASE BE AWARE THERE MAY BE CARRIER RELATED DELAYS AS CARRIERS ARE NO LONGER GUARANTEEING TRANSIT AND DELIVERY TIMES; THEREFORE WE ALSO CANNOT GUARANTEE TIMES IN TRANSIT.
FEDEX IS DOING THE BEST JOB OF KEEPING UP WITH THIS DEMAND.
UPS GROUND IS EXPERIENCING A LOT OF ISSUES WITH DELAYED AND LOST PACKAGES, AS IS USPS.
USPS PRIORITY MAIL IS EXPERIENCING EXTENDED DELAYS IN TRANSIT.
WE ARE UNABLE TO OFFER OUR USUAL LIVE GUARANTEE ON PACKAGES LOST OR DELAYED IN TRANSIT.
WE SUGGEST CUSTOMERS ORDER AT LEAST 2 WEEKS IN ADVANCE OF THEIR ANTICIPATED NEED.
ALSO PLEASE NOTE THAT DUE TO HEAVY VOLUME WE ARE ALSO EXPERIENCING SOME DELAYS IN
RESPONSE TIME TO EMAIL INQUIRIES AND CUSTOMER SERVICE REQUESTS.
WE APPRECIATE YOUR PATIENCE DURING THIS TIME. THANK YOU.
