8/21/20 - UPDATED NOTICE RE SHIPPING, EXTENDED TIMES IN TRANSIT, LIVE GUARANTEE,
AND CUSTOMER SERVICE DELAYS:
PLEASE NOTE THAT DUE TO CURRENT COVID RELATED HEAVY ONLINE SHOPPING DEMANDS,
WE ARE EXPERIENCING VERY EXTENDED SHIPPING/ORDER FULFILLMENT DELAYS. WE HAVE MODIFIED OUR SHIPPING SCHEDULE AND ARE SHIPPING MONDAY-THURSDAY, STRIVING TO GET ORDER OUT AS QUICKLY AS POSSIBLE;
HOWEVER, ORDER FULFILLMENT ON PRIORITY MAIL ORDERS MAY BE DELAYED UP TO 2 WEEKS.
PLEASE BE AWARE THERE MAY ALSO BE CARRIER RELATED DELAYS AS CARRIERS ARE NO LONGER GUARANTEEING TRANSIT AND DELIVERY TIMES; THEREFORE WE ALSO CANNOT GUARANTEE TIMES IN TRANSIT.
FEDEX IS DOING THE BEST JOB OF KEEPING UP WITH THIS DEMAND.
UPS GROUND IS EXPERIENCING A LOT OF ISSUES WITH DELAYED AND LOST PACKAGES, AS IS USPS.
USPS PRIORITY MAIL IS EXPERIENCING EXTENDED DELAYS IN TRANSIT.
WE ARE UNABLE TO OFFER OUR USUAL LIVE GUARANTEE ON PACKAGES LOST OR DELAYED IN TRANSIT.
WE SUGGEST CUSTOMERS ORDER AT LEAST 2-3 WEEKS IN ADVANCE OF THEIR ANTICIPATED NEED.
ALSO PLEASE NOTE THAT DUE TO SUCH HEAVY VOLUME WE ARE ALSO EXPERIENCING DELAYS IN
RESPONSE TIME TO EMAIL INQUIRIES AND CUSTOMER SERVICE REQUESTS.
WE APPRECIATE YOUR PATIENCE DURING THIS TIME. THANK YOU.
