PAYMENT AND REPLACEMENT POLICIES

All prices on website are with advance payment only. We accept MasterCard, Visa, Discovercard, and American Express; payment may also be made by money order, cashiers check, or Personal Check (Note: checks may be held until cleared, generally 7-10 days). We ship only after we receive payment. If you have a problem with your order, we must be notified within 24 hours after delivery. In the event of a loss, Mulberry Farms will reship your order free of product charge (but may require customer to pay some of the reshipping cost). Or, if customer prefers, Mulberry Farms will include the replacement product (plus extra) with your next order - if you mention it in the COMMENTS section during ordering. Note: At Mulberry Farms' discretion, a photograph of the dead or damaged product may be required in order to obtain a replacement. Also, please note that there will be no cash refunds (including payments by charge card - i.e., no chargebacks); rather, all product losses will be satisfied with replacement product only. Do please let us know if you have a problem with your order even if it is past the 24 hour period ... we stand behind our products and try to do right by every customer!

Live Delivery is Guaranteed in all states as long as someone is home to receive the package on arrival (so it does not end up on porch where heat, cold, or ants can kill). However, if the low temperatures are less than 40 F and the high temps are 90 F degrees or more, we may at our discretion have live insects held at the delivery location - i.e. FEDEX OR UPS Customer Service Center or the US Post Office. Please include phone number where you wish to be contacted for package pick up.

If you DO NOT wish to have the package held please mention this in the COMMENTS section of the order form along with a comment stating that you understand that the LIVE DELIVERY GUARANTEE POLICY IS VOID.

In extreme cold and hot temperatures Mulberry Farms may at its discretion choose to use alternative packing methods in order to ensure the safe arrival of the package. These materials may include a styrofoam box, ice packs or heat packs. We reserve the right to use such additional packing materials when we deem it necessary and to charge the customer a nominal (generally below or at our actual materials cost) for this service and add it to customer's invoice.

If you DO NOT wish Mulberry Farms to use its discretion when it deems necessary to use such additional packing materials in order to ensure the safe arrival of your package please include a statement in the COMMENTS section of your order form that you are refusing such discretionary packaging together with a statement that you understand that by refusing such service the LIVE DELIVERY GUARANTEE POLICY MAY BE VOID.

**IMPORTANT INFORMATION RE BULK CRICKET LIVE GUARANTEE**
PLEASE NOTE THAT THERE IS NO LIVE GUARANTEE ON BULK CRICKET ORDERS SHIPPED PRIORITY MAIL! IN ORDER TO RECEIVE OUR LIVE GUARANTEE ON BULK CRICKET ORDERS YOU MUST CHOOSE FEDEX 2ND DAY (OR IF TO CA SELECT UPS GROUND). IF YOU SELECT PRIORITY MAIL DELIVERY ON BULK CRICKET ORDERS - UNLESS YOU SPECIFY IN THE COMMENTS SECTION THAT YOU HAVE SELECTED PRIORITY MAIL WITH THE UNDERSTANDING THERE WILL BE NO LIVE GUARANTEE - MULBERRY FARMS RESERVES THE RIGHT TO CHANGE YOUR SHIPPING METHOD ON BULK CRICKET ORDERS TO FEDEX 2ND DAY OR UPS GROUND (FOR CA) AS NOTED AND ADJUST YOUR SHIPPING CHARGES ACCORDINGLY.

No live insects will be shipped to Hawaii without a permit.

SHIPPING SCHEDULE

Orders are shipped on Mondays, Tuesdays and Wednesdays, however, we can ship OVERNIGHT DELIVERY ORDERS via UPS Ground to Southern California (see UPS Map to see if overnight UPS Ground delivery is available to your address) OR via FEDEX Overnight on Thursdays IF THE CUSTOMER PUTS A NOTE IN THE COMMENTS SECTION OF THE ORDER FORM INDICATING THEY WANT THE ORDER SHIPPED ON THURSDAY.
We may also ship some orders NOT containing LIVE INSECTS on Thursdays.

*Orders placed Wednesday after 11 AM CA time, thru Sunday (up to 12:00 midnight, CA time)... will be shipped on Monday.

Occasionally we are so inundated with orders to be shipped on Monday (or on a Tuesday following a Monday postal holiday) that we are unable to get some orders out, in which case they will be shipped first thing the following morning. (Applies to USPS Priority Mail orders.)

*Orders placed anytime Monday (up to 12:00 midnight, CA time)... will be shipped Tuesday.

*Orders placed anytime on Tuesday (or on Wednesday by 11 AM CA time), will be shipped Wednesday. Orders containing live insects placed Wednesday after 11 AM CA time will be shipped the following Monday.


Currently we are offering UPS Ground Delivery to California, Oregon, and WA. See UPS Ground Map for LIVE insect delivery times.
STATE OF CA RESIDENTS: Please Note that we may at our discretion change the shipping method of an order from USPS Priority Mail or FEDEX Next Day or 2nd Day Air to UPS Ground - within the State of CA only - IF we feel the package will either arrive in a more timely manner or in better condition (in the case of USPS Priority Mail, slightly higher shipping charges may be applied) or arrive in a more cost-effective manner but still within the desired delivery time (in the case of FEDEX Next Day or 2nd Day packages - at Mulberry Farms' discretion, FEDEX Next Day and 2nd Day Air packages changed to UPS Ground service will either be credited OR given extra product to make up the difference in shipping costs.) If you do NOT want us to change your shipping method if we feel your package can be delivered in a more timely or cost-effective manner, please note this in the COMMENTS section of your order form. Thank you.

PLEASE NOTE: UPS AND FEDEX do not deliver to P.O. Boxes and they do not deliver on weekends or on some holidays and they do not count as delivery days. US Postal Service (Priority Mail) does deliver on Saturdays. Also NOTE THAT USPS (Priority Mail) delivery time is an ESTIMATE ONLY given by the Post Office -- there is NO date or time of delivery guarantee with USPS Priority Mail.

You will receive a UPS OR FEDEX tracking number or USPS Priority Delivery Confirmation notice (whichever is applicable) by e-mail (in most cases) the day your order is shipped. Please be sure to include a valid e-mail address with your order and make certain any e-mail spam filter is set to allow e-mail from mulberryfarms@sbcglobal.net to ensure that you can receive your shipment notification and any tracking information.

ORDERS OUTSIDE THE USA - (Foreign Orders)

Mulberry Farms is currently shipping outside the USA (silkworm chow and/or eggs only). There is a minumum purchase of $100 (shipping not included) to order outside the US (sale pricing may not apply). For more information please contact us via email at admin@mulberryfarms.com. If you are ordering from Canada please contact RECORP below for more information (since we do not ship to Canada).

Recorp Inc. (in Canada) contact name Garry
Email address: sales@recorp.ca
Fax: (905) 877-3330
www.recorp.ca
www.butterworms.ca

Thank you,

Mulberry Farms

Mulberry Farms . . .
Where People Come First!

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