IN VERY COLD OR HOT WEATHER WE MAY AT OUR DISCRETION REQUIRE THAT YOUR PACKAGE BE HELD AT CLOSEST FED-EX LOCATION (10 MI. OR LESS) OR YOUR POST OFFICE TO ENSURE LIVE DELIVERY AND PROVIDE OUR GUARANTEE ... PLEASE CHECK OUR SHIPPING SCHEDULE AND WEATHER IN YOUR AREA DURING SCHEDULED SHIPMENT AND REMEMBER TO LET US KNOW IF IT IS BELOW 40 DEGREES OR ABOVE 80 DEGREES WHERE YOUR PACKAGE IS BEING DELIVERED; OTHERWISE OUR LIVE GUARANTEE MAY BE VOID! THANK YOU!

NOTE THAT BY PLACING AN ORDER WITH US YOU ACKNOWLEDGE YOU ARE 18 YEARS OF AGE OR OLDER, YOU HAVE THE AUTHORITY TO MAKE YOUR PURCHASE, AND YOU AGREE TO OUR GUARANTEE, SHIPPING AND REPLACEMENT POLICIES CONTAINED ON THIS PAGE -- BE SURE AND READ THIS PAGE BEFORE YOU ORDER!

LIVE GUARANTEE/SUMMER & WINTER SHIPPING POLICIES

"LIVE DELIVERY GUARANTEE" is valid ONLY IF someone is at the delivery location AT THE TIME OF DELIVERY (unless delivered to a P.O. Box).

YOU MUST ADVISE US if temperature in your area is above 80 or below 40 degrees; otherwise we DO NOT GUARANTEE LIVE DELIVERY!

HOLD & CALL service may be required in temperatures over 80 and below 40 degrees. We may at our discretion have your package held at the Fed Ex/UPS hub (if 10 mi. or less to your shipping address) or your Post Office, using the SHIP TO phone number you provide in your order as a contact number.

WINTER SHIP/HEAT PACKS:  Depending on product/temps, we may require you to purchase heat pack(s) to guarantee live delivery. 

SUMMER SHIP/COLD PACKS:  Because of how quickly they melt, cold packs are not available for any shipments other than egg orders shipped in styrofoam box.  The only way to ensure live delivery in very warm weather is through Hold & Call delivery. [NOTE: IN EXTREME TEMPERATURES we may at our discretion notify customers that our normal live guarantee does not apply where/when temps are so extreme that even with hold & call service there is a good chance of shipping losses, or we may only fully guarantee packages shipped Fedex hold & call and not USPS priority mail.  In such instances the customer has the option of accepting a partial guarantee or canceling their order.]

PLEASE BE SURE TO PROVIDE A VALID "SHIP TO" PHONE NUMBER WHERE YOU CAN BE REACHED DURING THE DAY OR YOUR PACKAGE MAY BE DELAYED UNTIL WE CAN REACH YOU.

ADDITIONAL SHIPPING CHARGES: UP TO $3.50 "MAY" BE CHARGED TO YOUR CREDIT CARD for additional shipping charges in connection with your package due to FedEx dimensional weight charges and/or fuel surcharges applied by FedEx for delivery to certain areas.
 

REPLACEMENTS

WE MUST BE NOTIFIED WITHIN ONE HOUR AFTER DELIVERY of your package of any dead arrivals or delivery problems in order to receive a replacement.

In the event of a loss, Mulberry Farms will reship your order free of product charge (but may require customer to pay some of the reshipping cost). Or, if customer prefers, Mulberry Farms will include the replacement product (plus extra product) with your next order - if you mention it in the "special instructions" section during ordering.*
 
Note: A photograph (and/or video) of the dead or damaged product may be required in order to obtain a replacement so please do not throw away any product you have a complaint about before talking with us -- or our guarantee is void!!!! 

If there is a problem with your that occurs beyond the ONE HOUR live guarantee period, please do let us know, and we will see what we can do to accommodate you - we stand behind our products and do our best to do right by every customer!  

(*Note: To receive your free replacements with your next order, please place your next order within one year from the original order date. Thank you.)

WE DO NOT GUARANTEE PACKAGES THAT ARE "REFUSED" FOR ANY REASON and do not give refunds/credits for any "refused" packages.  If you have a concern about the condition of a package, accept the package, open it up to make sure whatever is in the package is not still alive/usable, contact us (if the box is damaged, contents are broken, insects are dead, smelly, escaping, etc., put the box inside a garbage bag if necessary but please do not throw the box or contents before contacting us, or at a minimum taking pictures that clearly show the damaged/dead packaging/product).   We stand behind every order we ship.

NO CHARGE BACKS/NO CASH REFUNDS: No charge backs and no cash refunds are available; we offer replacement product only for unsatisfactory orders in accordance with our shipping policies. 
 

NO RETURNS: No returns can be accepted due to the perishable nature of our products.


No live insects can be shipped to Hawaii without a permit.

SHIPPING SCHEDULE

PLEASE REFER TO SHIPPING SCHEDULE BELOW FOR SCHEDULED SHIP DATE OF YOUR ORDER:

Our regular shipping days are Mondays, Tuesdays and Wednesdays.  On Thursdays we ship OVERNIGHT DELIVERY ORDERS ONLY (via UPS Ground to Southern California OR via FEDEX Overnight) IF received by 11:00 AM (Pacific time) Thursday, unless a special request is made to have the order held for the following Monday ship.  (Note: We may also ship some orders NOT containing LIVE INSECTS on Thursdays, at our discretion.)

*Orders placed from 11:01 AM (Pacific time) Wednesday up to 12:00 AM (Pacific time) Monday will be shipped Monday.

*Orders placed from 12:01 AM (Pacific time) Monday up to 12:00 AM (Pacific time) Tuesday will be shipped Tuesday.

*Orders placed from 12:01 AM (Pacific time) Tuesday up to 11:00 AM (Pacific time) Wednesday will be shipped Wednesday.

*Orders (other than overnight delivery orders received by 11:00 AM Thursday) containing live insects that are placed after 11:00 AM (Pacific time) Wednesday will be shipped the following Monday. Non live orders shipping via USPS that are placed after 11:00 AM (Pacific time) Wednesday will also ship the following Monday, unless we receive an email at admin@mulberryfarms.com requesting a late week ship.  (NOTE: Overnight (UPS to So. California or FEDEX) orders received after 11:00 AM (Pacific time) Wed. up to 11:00 AM (Pacific time) Thurs. will ship on Thurs. unless a comment is placed in the instructions to hold off shipping until the following Monday.)

*Orders Containing "Bulk" Crickets Ship On Tuesdays Only!  "Bulk" (500 & 1,000) Count) Crickets ship on Tuesdays Only.  If your order is placed AFTER 7:00 A.M. on Tuesday it will ship the FOLLOWING TUESDAY.  If your order is placed BEFORE 7:00 A.M. on Tuesday it will ship that SAME DAY.

PLEASE NOTE: Occasionally we are so inundated with orders (especially so on Mondays or Tuesdays following a Monday postal holiday) that we may be unable to get some USPS Priority Mail orders out, in which case they will be shipped first thing the following morning.

Currently we are offering UPS Ground Delivery for LIVE orders to California only.  STATE OF CA RESIDENTS: Please Note that we may at our discretion change the shipping method of an order from USPS Priority Mail or FEDEX Next Day or 2nd Day Air to UPS Ground - within the State of CA only - IF we feel the package will either arrive in a more timely manner or in better condition (in the case of USPS Priority Mail, slightly higher shipping charges may be applied) or arrive in a more cost-effective manner but still within the desired delivery time (in the case of FEDEX Next Day or 2nd Day packages - at Mulberry Farms' discretion, FEDEX Next Day and 2nd Day Air packages changed to UPS Ground service will either be credited OR given extra product to make up the difference in shipping costs.) If you do NOT want us to change your shipping method if we feel your package can be delivered in a more timely or cost-effective manner, please note this in the COMMENTS section of your order form. Thank you.
 

PLEASE NOTE:

UPS AND FEDEX do not deliver to P.O. Boxes and they do not deliver on weekends or on some holidays and they do not count as delivery days.

US Postal Service (Priority Mail) does deliver on Saturdays. Also NOTE THAT USPS (Priority Mail) delivery time is an ESTIMATE ONLY given by the Post Office -- there is NO date or time of delivery guarantee with USPS Priority Mail as well as no real time packing "tracking".

You will receive a UPS OR FEDEX tracking number or USPS Priority Delivery Confirmation notice (whichever is applicable) by e-mail (in most cases) the day your order is shipped. Please be sure to include a valid e-mail address with your order and make certain any e-mail spam filter is set to allow e-mail from mulberryfarms@sbcglobal.net to ensure that you can receive your shipment notification and any tracking information.

ORDERS OUTSIDE THE USA

(Foreign Orders)

YES, WE SHIP WORLDWIDE!
Mulberry Farms is now offering silkworm chow & eggs (only) for worldwide delivery! There is a minimum product order of $100 (plus shipping) and some website sale pricing may not apply. For more information about pricing and shipping costs to your specific location, please contact us via email at admin@mulberryfarms.com. We look forward to serving you!

NOTE: YOU MUST PROVIDE A VALID "SHIP TO" PHONE NUMBER WHERE YOU CAN BE REACHED DURING THE DAY ... IF THERE IS ANY QUESTION ABOUT YOUR ORDER AND WE ARE NOT ABLE TO REACH YOU BY PHONE YOUR ORDER MAY NOT BE SHIPPED UNTIL WE HEAR FROM YOU.

NOTE: BY PLACING YOUR ORDER YOU ACKNOWLEDGE YOU ARE 18 YEARS OF AGE OR OLDER, YOU HAVE THE AUTHORITY TO MAKE YOUR PURCHASE, AND YOU CONFIRM YOU HAVE READ AND AGREE TO THE ENTIRE MULBERRY FARMS SHIPPING & RETURNS POLICY PAGE.  REMEMBER, IT IS THE CUSTOMER'S RESPONSIBILITY TO TELL US IF IT IS OVER 80 DEGREES OR BELOW 40 DEGREES IN YOUR AREA OR OUR LIVE GUARANTEE MAY BE VOID.  IF WE DETERMINE INDEPENDENTLY THRU A WEATHER SERVICE THAT IT IS OVER 80 DEGREES OR BELOW 40 DEGREES IN YOUR AREA, UNLESS YOU INSTRUCT US OTHERWISE, WE **MAY** SHIP YOUR PACKAGE TO BE HELD AT THE NEAREST FEDEX HUB (IF 10 MI. OR LESS TO YOUR "SHIP TO" ADDRESS) OR REQUEST YOUR PACKAGE BE HELD AT YOUR LOCAL POST OFFICE.  IF YOU DO NOT WANT YOUR PACKAGE HELD DUE TO TEMPS YOU MUST PUT "DO NOT HOLD" IN THE COMMENTS SECTION AND STATE THAT YOU UNDERSTAND THIS VOIDS THE LIVE GUARANTEE.  (PLEASE NOTE THAT WE ARE NOT OBLIGATED TO INDEPENDENTLY VERIFY TEMPERATURES; IT IS THE CUSTOMER'S RESPONSIBILITY TO LET US KNOW IF THE TEMPERATURE IS OVER 80 DEGREES OR BELOW 40 DEGREES; OTHERWISE, OUR LIVE GUARANTEE MAY BE VOID.)  THIS POLICY HAS BEEN EFFECTED IN AN EFFORT TO GET YOUR PACKAGE TO YOU IN THE BEST POSSIBLE SHAPE.  THANK YOU.